ARC replaces the email threads, spreadsheets and scattered notes that run a claims desk with one structured system — every stage, every message, every document, on a single timeline your team actually trusts.
Aviva — ref TP/88213 · 14 documents attached
“Still in the courtesy car, thanks.”
Total loss · PAV £14,250
Built for the desks that run non-fault claims day in, day out — claims handlers, senior reviewers, hire & fleet teams and referral partners — with a light-touch portal for everyone else.
Non-fault claims move through nine distinct stages and dozens of parties. When that lives in email, things fall through the cracks — a chased document here, a missed limitation date there. The cost is real.
Each claim carries its own chronological timeline — emails, SMS, WhatsApp, calls, notes and generated documents — tagged by channel and searchable in one place. Stages and the rules between them are configuration, not code, so your process changes the day you decide it does.
See a live claim recordFrom first notification of loss to live litigation — ARC knows what each stage requires, what unblocks the next, and what can't be skipped.
First notification of loss captured in a guided intake — client, vehicle, incident, third party.
Liability and merit assessed; the claim is routed and reserved.
Repair, total loss, hire and heads of loss quantified.
The active working stage — evidence gathered, parties engaged.
Automated chasing of what's missing before the pack can go out.
Senior sign-off on the bundle before it leaves the building.
Pack issued to the at-fault insurer; response clock starts.
Protocol deadlines, offers and escalation managed to the wire.
Court timetable, hearings and outcomes tracked to settlement.
Emails, SMS, WhatsApp, calls, notes and generated documents — one chronological timeline per claim, not scattered tabs. Filter by channel, jump to any moment, and know exactly what was said and when.
Stages and transition rules are stored as data. Change your process without a code release.
Open the workflow builder →Handlers, senior reviewers, admins, rental agents and external partners each see exactly their remit.
See the roles →Letters and notices from templates with conditional clause logic — the right paragraphs, every time.
Open templates →Claims throughput, fleet utilisation and financial position — read at a glance, drilled on demand.
View analytics →A deliberately thin dashboard for referral partners: submit, track and see payout status. Not a second product.
Open partner view →No more hunting across systems to reconstruct a claim. Each message is captured with its channel, author and time — so a handler picking up a file at 4pm sees the same story as the one who opened it.
A dedicated module for the vehicles you put on the road: an asset ledger, a booking & allocation engine that matches the right car to the right claim, and utilisation analytics that tell you what's earning and what's idle.
Give end clients a clean, login-less page to see where their claim stands and what's needed next. Fewer “any update?” calls, more confidence.
Try the public trackerThis is a clickable prototype of the ARC platform. Step into the handler's desk, open a live claim, and follow it through all nine stages.