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Where's my claim?

Enter your claim reference to see exactly where things stand — no account or password needed.

Your details are only used to find your claim. We never store them.

Your reference is on any letter, email or text we've sent you.

CLM-2026-04871

Your claim is progressing well

BMW 320d · LR21 KMX · reported 12 Jun 2026
Action needed from you
Claim received
12 Jun
Assessed
20 Jun
In progress
Now
With the other side
Settled
What's happening now

We've gathered most of the paperwork and are preparing your claim to send to the other driver's insurer (Aviva). We're just waiting on a couple of documents from you before it goes out.

What we need from you

Signed hire agreementSign and return the courtesy car agreement
GP / medical detailsSo we can arrange your injury assessment
Your hire car
Ford Focus
RK71 ZXP · on hire since 13 Jun

Keep the car until we confirm your own vehicle is resolved. Any questions, just call us.

Your handler
DR
Danielle Reeves
Direct line · 0330 900 4871
Send a message

Last updated today at 09:41 · This page shows a simplified summary. Contact us for anything else.